The warranty for your CHEREAU refrigerated vehicle


CHEREAU warranty


CHEREAU has been recognised for the great quality and high level of performance of its products for more than 65 years. Nevertheless, perfectly natural demand from our customers occasionally drives us to improve certain solutions, and a dedicated team is available to listen to your comments and requests. A warranty claim form is available in your customer area.


CHEREAU provides a 24-month warranty for its new vehicles, covering parts and labour, with no restriction on mileage. This warranty applies on condition that you have adhered to the use and maintenance instructions issued and presented when your vehicle is delivered.


Warranties for refrigeration units, tailgates and axles are provided directly by our partner suppliers, and we will assist you with their warranty processes.


Customer service contacts


France and Bénélux Central Europe and the United Kingdom

 Northern Europe, Ireland, Southern Europe, North Africa, Middle East,

French overseas departments and territories 





Your support service


Technical support service


Manager: Frédéric Lecerf

Technician: Nicolas Gehan

Technician: Matthieu Bouchard


Our services support you on:

- Troubleshooting
- Technical information
- The schematics
- Technical management of after-sales training
- Technical expertise



Market quality service



Technician: Jérôme Toulleron



Our services support you on:

- The analysis of your complaints and
reported to technical support

- The transformation of your claims
in corrective actions







Opening hours


Monday to Thursday: 8 a.m. – 12.30 p.m. / 1.30 p.m. -5.30 p.m.

Friday: 8 a.m. – 12.30 p.m. / 1.30 p.m. - 4.30 p.m.

Address and directions